Refund Policy

1. Payment-provider purchases

The provider displayed at checkout processes your purchase. For Paddle Checkout, Paddle is the merchant of record and Paddle's Refund Policy applies alongside this policy. Nothing here limits mandatory consumer rights that apply where you live.

2. Request period

You may request a refund within 14 days of the transaction. A request does not guarantee approval. We or the applicable payment provider review eligibility under applicable law, including the nature of the product, technical defects, and whether credits or digital services have already been used. This policy does not remove any stronger statutory right.

3. How to request a refund

Email support@octopod.studio with the account email and payment reference. For a Paddle purchase, you may alternatively use the receipt link or paddle.net. You can also call +972 52 377 3115.

4. Failed delivery and defects

Octopod does not consume a generation credit when the generation does not reach its completed billable result. If a completed result or purchased credit balance is materially unavailable because of a persistent technical defect, contact us so we can investigate, restore delivery where possible, or support a refund request.

AI-generated results are inherently variable. A result that was delivered but does not meet a buyer's subjective preferences or expected quality does not by itself guarantee a refund. This does not limit mandatory rights for products that are materially defective, not as described, or unfit where applicable law provides those rights.

5. Processing

Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider and card issuer. Credits associated with a refunded or reversed purchase may be removed from the account.